FAQ'S

neo bathtubs

Frequently Asked Questions

I am a builder. Can I receive a discount for ordering in bulk?

Yes. contact us for details as bulk orders are our main market.

Neobathtubs are unbelievably cheap. Does this mean that the quality is low as well?

Our business operates 100% online. As such, we do not have many outgoings. We are proud and confident on the quality of our freestanding acrylic bathtubs such that we offer a 5-year warranty.

How soon will I receive my bathtub?

We use local freight companies for all deliveries. Delivery times vary due to Covid-19, but you should receive your bathtub in 7 days.

Where can I see the dimensions of Neobathtubs?

The dimensions of each freestanding bathtub can be found on individual product listing.

What information can you provide Neobathtubs WARRANTY?

BATHTUBS PURCHASED AS FACTORY SECONDS OR SURPLUS ARE SOLD “AS IS” WITH NO WARRANTY

We warranty to the original purchaser and the original user for a time of 5 years with original Proof of Purchase that our bathtubs

  • Will be free from manufacturing defects
  • Will not chip, blister or delaminate

Neobathtubs liability is limited only to repair or replacement of the product at the point of original purchase F.O.B. Factory. We shall not be held liable for any installation cost, labor or damage incurred from removal or reinstallation. This warranty does not apply to products installed in commercial properties (rental properties, motels, hotels, etc.).

 

'The choice of a bathtub has never been easier'

Get in touch with us, we will gladly assist

NB1

Operating hours

Monday - Friday
9:00am - 17:00pm
Saturday 10:00am - 16:00pm

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contact

Melbourne, Australia
info@neobathtubs.com